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title: "General"
canonical: "https://help.uxarmy.com/space/general/79233282/General"
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Find out general information, read through introductory guides and discover the frequently asked questions. We're always here to help you out!
UXArmy is a platform that provides various user experience research tools, where you can conduct remote user research to understand your users or information architecture tests to help you build the information structures in your product.
Participants can use their Smartphones, Desktop or Tablets for both moderated and unmoderated research, depending on which device the study was created for.
> ℹ️ Here’s a brief look at the suite of tools offered in UXArmy platform.
# Unmoderated Feedback Collection
UXArmy’s [Unmoderated User Research](https://uxarmy.com/ux-toolkit/remote-user-testing/) tools empower businesses, designers, and researchers to test mobile apps, prototypes, and websites with real users. By gathering insights asynchronously, UXArmy allows you to improve usability and user experience efficiently without scheduling live sessions.
## 1. Advanced Usability Testing
- Used when you need to record end-to-end user experience including screen recording
- Capture real-time user interactions with screen recording and voice-over feedback.
- Analyze session replays to uncover usability issues and pain points.
- Use Navigation Tree, Heatmaps, and other usability metrics to help you analyze user behaviors.
- Gain deeper insights into user behavior without the need for direct moderation.
*UXArmy platform supports (Figma) prototype, Live mobile app and website usability testing*
## 2. Figma Usability Testing
- Seamlessly test Figma prototypes with real users.
- Collect qualitative and quantitative feedback on design and interaction.
- Ensure intuitive navigation and optimize user flows before development.
## 3. Survey
- Design and distribute user [surveys](https://uxarmy.com/survey-product/) to capture specific insights.
- Get quick and handy feedback on the topic of your choice.
- Use logic-based branching for personalized survey experiences.
# Moderated Research on DeepDive
[Moderated research](https://uxarmy.com/ux-toolkit/moderated-research/) on DeepDive allows researchers to conduct live user interview sessions with participants, enabling real-time interaction, deep exploration of user behaviors, and immediate clarification of responses. This approach is ideal for uncovering detailed qualitative insights that go beyond surface-level usability issues.
UXArmy’s Moderated Research tool includes:
## 1. User Interviews
- Conduct **one-on-one** remote user interviews to gather in-depth insights.
- Observe user behavior and probe deeper into their thought processes.
## 2. Focus Group Discussions (Dyads & Triads)
- Conduct **dyad (2 participants)** and **triad (3 participants)** discussions for richer insights through peer interactions.
- Understand collective user perceptions, attitudes, and decision-making processes.
*DeepDive Dashboard*
*Start a User interview anytime*
# Information Architecture
## 1. Card sorting
[Card sorting](https://uxarmy.com/ux-toolkit/card-sorting/) is a powerful UX research method that helps you organize information in a way that makes sense to your users. With UXArmy’s **Card Sorting tool**, you can refine your **information architecture, menus, and navigation flows** based on real user insights.
**Types of Card Sorting in UXArmy**
- **Open Card Sorting**
- Participants freely create their own categories and name them.
- Best for discovering how users naturally group information.
- **Closed Card Sorting**
- Participants sort items into pre-defined categories.
- Ideal for validating existing navigation structures.
- **Hybrid Card Sorting**
- Allows participants to use predefined categories **and** create new ones.
- A flexible approach for refining and testing your content structure.
##
2. Tree Testing
[Tree testing](https://uxarmy.com/ux-toolkit/tree-testing/) is a usability research method that helps evaluate how well users can navigate through your product’s menu structure. With **UXArmy’s Tree Testing tool**, you can validate your **menu labels, categories, and navigation flows** before implementing them, ensuring users find what they need quickly and intuitively.
# Participant Recruitment
UXArmy ensures you recruit the most suitable participants for your user research. Our **qualified local user researchers** screen participants thoroughly, ensuring they meet your study’s criteria. The screening process is conducted in **local languages**, providing authentic and accurate participant selection.
Learn about [UXArmy Recruitment](https://www.uxarmy.com/recruitment).