---
title: "Remote User Research Subscription Questions"
canonical: "https://help.uxarmy.com/space/general/79659013/Remote%20User%20Research%20Subscription%20Questions"
format: markdown
---
### <span style="color: #0747a6">**General Plans & Billing Questions**</span>  


<span style="color: #0747a6">Do you have a credit system?</span>

No, we only offer purchase testers during test creation or subscription plans to any of our UXToolkit.

  
<span style="color: #0747a6">What are the plans for Remote User Research tools?</span>

Here are some links to our subscription plans for the Remote User Research tool:

- **Unmoderated Usability Testing**: <u>[click here](http://uxarmy.com/pricing/remote-user-testing)</u> to learn about the pricing.
- **DeepDive Moderated Research**: <u>[click here](https://www.uxarmy.com/pricing/moderated-research)</u> to learn about the pricing.

  
<span style="color: #0747a6">Which currency will I be paying in?</span>

Currently we only charge in USD, no matter which country you are in.  
  


<span style="color: #0747a6">Once I cancel my subscription, will it be effective immediately?</span>

No, it will be effective after your current subscription expires.  
  


<span style="color: #0747a6">Will I receive an invoice for my purchase order?</span>

Yes, an invoice will be sent to your registered email.  
  


<span style="color: #0747a6">Can I change/upgrade my subscription?</span>

No, currently we did not provide this feature. You can change your subscription by canceling the current subscription and subscribing to the plan you want to change to.


### <span style="color: #0747a6">**Unmoderated Usability Testing**</span>  


<span style="color: #0747a6">Where do I subscribe for Unmoderated Testing Plans?</span>

Go to the <u>[pricing page for Unmoderated Testing](http://uxarmy.com/pricing/remote-user-testing)</u>, and choose the plan you want to subscribe to.

![image]()

  
<span style="color: #0747a6">Where do I check how many testers I have remaining?</span>

You can check your remaining testers at the top right corner of your dashboard, by clicking on the top bar. If you have purchased additional testers in the test creation and launched the test, the new testers will not show up there as they are considered "in use".



<span style="color: #0747a6">Where can I buy more testers & UXArmy Panel testers for Unmoderated Usability Testing?</span>

During the creation of your unmoderated test. In the **Participants Setup** section, you will get to select your participants.

There are two options to recruit your testers:

1. Invite your own testers
2. Hire UXArmy Panel testers.

- You can increase the number of testers you want through the "**increase invite limit**" or "**hire testers**" on the Participants step.

> ℹ️ Who are <u>[Testers / UXArmy UserAdvocates?](https://help.uxarmy.com/guide/60b0c2bad996431b22ff32e8)</u>

- And you will see this page where you can **drag the pink dots to decide the number of testers**/UXArmy Panel testers you want to increase.

![image]()

- Once you’ve confirmed the payment, the additional participants will be added to this particular test.

  
<span style="color: #0747a6">I have purchased testers in an unmoderated usability test before, but I have deleted that test. What happens to the testers I had purchased?</span>

The number of testers you purchased will only be available for that particular test. It cannot be kept for the other tests you create. However, if you want to delete the test you’ve paid for increasing testers or adding UXArmy Panel testers, these purchased testers will remain in your account.

  


<span style="color: #0747a6">What if my test expired, and I didn't use up the testers I had purchased for the test?</span>

Any remaining unused testers will be re-added to your account's total.


### <span style="color: #0747a6">**DeepDive Moderated Research**</span>  


<span style="color: #0747a6">Where do I buy more sessions for DeepDive?</span>

If you happen to need more sessions than allocated under your existing plan, they need to be added by our support team. Kindly email <u>[hi@uxarmy.com](mailto:hi@uxarmy.com)</u> mentioning your account email and the number of sessions needed. Minimum allocation is for 10 sessions and blocks of 10 thereafter.  



<span style="color: #0747a6">How can I check the remaining sessions I have in the current subscription?</span>

At the** top right corner of your Dashboard**, click on "**My** **Subscription**", and you can see the remaining sessions you have now in your subscription.

![image]()

  
<span style="color: #0747a6">Can I use UXArmy Panel Testers as my DeepDive session participants?</span>

Yes, you may contact us for our research recruitment services through [hi@uxarmy.com](mailto:hi@uxarmy.com).