--- title: "FAQs (Clients)" canonical: "https://help.uxarmy.com/space/general/79790110/FAQs%20(Clients)" format: markdown --- ### **About UXArmy Toolkit** Why should I do User Testing? If a product is built and designed based on assumptions and guesses, it has a higher chance of failure, compared to those that have involved users in their product design and development. Small fixes in product design can lead to manifold increases in user adoption. Repeated user-testing from your target audience helps you to understand: - How would users your product/feature, this can be in a different way than you had thought - What are the most urgent problems to fix, based on where the users are struggling the most - Variations in local and regional users’ behavior in using your product - How the product can be made more useful as the user behavior changes over time > ℹ️ If you need to subscribe to UXArmy for more than 6 months or need more than 100 Panel testers, you can ask for a demo by writing to [hi@uxarmy.com](mailto:hi@uxarmy.com) Who should use UXArmy User Testing? Any “Product evangelists”. If you are a stakeholder in customer experience, including tech entrepreneurs, product managers, project managers, UI/UX designers, research teams, and marketers. You’ll receive audio and video recordings of real people from your target market speaking their thoughts as they complete the tasks you specify. How do I create an account? Following the 4 steps below to create your UXArmy account. Step 1: Click the "Try for Free" button on UXArmy main page at the top right corner. Step 2: Fill in your full name, work email, and password. Step 3: Click the "Sign Up" button and we would send you a verification email to the email that you have provided. Step 4: After verifying your email from a link in your inbox, you can now login to your account! How long does my free trial for UXArmy Toolkit last? Unmoderated Usability Testing and DeepDive Moderated Research is free forever. In the free plan, each unmoderated test comes with 2 own testers, and DeepDive has up to 3 sessions for free trial. Tree testing, Card Sorting, and Participatory design have a 7-day free trial for you to explore and try out. > ℹ️ Read more on [Plans & Billing](/space/general/79003660/Plans+%26+Billing) to find out about the subscription plans for UXArmy Toolkits What will happen if my free trial expires? Even if your free trial expires, your account is still able to access the projects you’ve created or launched. Can I test LIVE mobile apps? Yes, UXArmy supports User Testing of LIVE Apps. You would need to provide a link to your App on Google Play, AppStore, or TestFlight. Can I run benchmarking or comparative user tests? Absolutely. Test competition websites or your own design variations on UXArmy user testing. You can also run first impression testing by limiting the exposure time exposure of your design (also known as the 5-second test). How do I get started with user testing on UXArmy? Super easy. Here is all that is to take full benefit from UXArmy user testing: Think about who the users of your product are and what benefits your product offers to users. Write down the characteristics of these users. For instance, what’s their age group, job type, habits, lifestyle, etc. To benefit your product, list out what are the most important tasks which the users need to do on your product. For instance, "Book a Hotel" and "Check your booking" are the most important tasks for a Hotel website. User Test is a set of tasks that you want your users to perform on your product. Create your free account on the UXArmy platform and after login, create a Test with the most important Tasks. Invite users who match the characteristics of your users. Wait for people to respond. As soon as the first user submits their feedback, watch the screen video and hear what he or she had to say about the usage of your product. Review the videos which are supported by Usability metrics and rich graphical representations. Which Prototyping tools are supported on UXArmy? We support most Prototyping tools like Figma, Adobe XD, [http://Proto.io](http://Proto.io) , Marvel, Protopie, etc. In case you find that your choice of a prototyping tool is not supported, please write to us at [hi@uxarmy.com](mailto:hi@uxarmy.com) When can we see the results of my study after it is launched? As soon as the first Tester takes the Test and submits the results. How many days will my test be available for users to take it for study? A Test is active and receiving responses from Testers as long as your Test end date is reached. Can I save a created test and launch it later? Yes, absolutely! UXArmy ensures you review the Test contents before you Launch. Can I put a running Test on hold for some time after launching it? Yes, you can Deactivate and Reactivate a Test. However, we advise you to only do so under exceptional circumstances. Attempting to take a deactivated Test would result in a failed attempt for some of the invited Testers. Once failed, those Testers may not reattempt your Test. When can I de-activate a test after it is launched? Our System gives all active Tests a cooling period of 12 hours, so if you de-activate a Test, any testers who attempted or were in the midst of taking the Test in this period shall be charged to your account. Can I add/delete tasks after launching any user study? Until a Tester has taken the Test, the Test can be edited. Afterward, you can only edit the task description and survey questions There are two features to help you finalize your Test Design. 1. You can Preview the Test and edit Tasks before Launch 2. You can duplicate a Test (even after Launch) and rework the duplicated Test for Launch Is UXArmy user testing, Quantitative or Qualitative? The Video and Voice of the Testers are classified as Qualitative. The usability metrics like time to the first interaction, number of taps, scrolls, etc. are provided. You can include survey questions in the form of radio buttons, checkboxes, and paragraph responses which can help you do Quantitative analysis. What if I’m not happy with a tester’s result in my test? Please note that in unmoderated testing research, do not expect the quality of responses to be the same as in moderated research, since the tester has no one to guide them through the testing. However, if the response you collected really cannot be used, you can first-rate the tester, and send an email to [hi@uxarmy.com](mailto:hi@uxarmy.com) letting us know about the problem you're facing. Can I have the test be in languages other than English for my testers? Yes, we have language options for our UXToolkits.  In Unmoderated Usability Testing and Surveys, you can set the participant language during test creation. If no language is selected, participants still have the option to change the language while taking the test for more details please visit [here](https://help.uxarmy.com/space/NF/301957121). For **Information Architecture tools**, you can set the test language in the Test Details section when creating a test. Currently, there are 4 languages available on the Information Architecture tools: English, Bahasa Indonesian, Simplified Chinese, and Traditional Chinese. We will add other languages in the future. ![image]() #### ### **About Own Testers & UXArmy Panelists** How do I get participants for my research? Here are the 3 ways you can get your participants from: 1. Invite your own participants 2. Using UXArmy Panel Testers: [click here](https://community.uxarmy.com/) to read more. 3. Using UXArmy Recruitment service: [click here](https://www.uxarmy.com/recruitment) to read more. Who are the UXArmy UserAdvocates? UXArmy UserAdvocates are people from all over the world (except Europe) who sign up to test websites and apps that are still in development or even before they’re released to the public. They are trained to provide constructive feedback on how easy or friendly they are to use. We provide recruitment at an additional cost if you need very specific users, you send an email to [hi@uxarmy.com](mailto:hi@uxarmy.com) to let us know your needs. How many testers should I include in a user test?  The number of testers that would make a user test effective has a large number of variables that should be taken into account.  If you are attempting an** unmoderated test**, we recommend deciding the number of users based on the stage of product development you are in or what you are trying to achieve from user testing.  - In the initial design stages, with wireframes and high-level designs, you can Test with 3 to 5 users. - For interactive prototypes, test with at least 8 users. - For later stages in product development, invite at least 10 users to cover for variation in responses. - For pre-launch milestones and products already in the market, invite at least 25-30 users. This number helps to identify pain points with more confidence. If you are attempting a **moderated test**, we would recommend at least 2-3 of the same target group of demographic. If you are testing a tool that would be used mainly by teenagers and adults, testing 2-3 from each group will allow you to gather more reliable data on what each demographic thinks about the tool. What is the maximum number of participants I can request from the UXArmy Panel? 250! You can ask us if you need more. Contact us at [hi@uxarmy.com](mailto:hi@uxarmy.com). What demographics can I control? We have the basic list of age range, gender, and nationality, along with our more in-depth filter list: - Personal info - Education level - Language proficiency - Devices used - Social environment - Family status - Traveling habits - Profession and more! Can I use UXArmy Panel Testers in my DeepDive moderated research? Yes, you may contact us for our research recruitment services through [hi@uxarmy.com](mailto:hi@uxarmy.com). Can I use UXArmy Panelists in my card sorting or tree testing? Yes, you may contact us for our research recruitment services through [hi@uxarmy.com](mailto:hi@uxarmy.com).